(Applicable to Salesforce only.) This message indicates you have requested an update to a record (Account, Contact, Lead, etc.) that is incorrectly formatted, incorrect for the object being updated, or the record associated with the ID has been deleted in Salesforce.
- Check that the ID exists by verifying it in Salesforce directly
- Check that the ID is associated with the correct field when updating Salesforce. For example, if you are adding members to a campaign, make sure you supply an attribute with a valid Lead or Contact ID when completing the template.
- In your processing logic, make sure you explicitly exclude records where the attribute IsDeleted and/or OpIsDeleted is true/yes. Note that in some circumstances it is possible for Openprise to be unaware when a record is deleted in Salesforce. If you find that you are receiving these errors with increasing frequency, contact your Customer Success Manager who will work with you to purge and re-import your data to sync up your data and reduce these error-causing records.